Please send an email with your new address and Id be happy to change that information for you! You have charged my credit card twice and I still haven’t received a CD? We have moved, how do I change my address? Once we receive them, we will be shipping them out to our club members first as quickly as possible. The physical CD’s are at our duplicators being prepared for shipment. The newest audio drama has been released on our website to our members in digital form, there is a download option on our website in your library. When will I be receiving a physical CD of the newest audio drama? If your information is up to date and you are still unable to access your account, please send an email to and a temporary password will be emailed to you. Please check your “junk” or “spam” folders. If it is a payment issue, you should have received an email from Ultracart with a secure link to update your information. Please check to make sure that your credit card information is up to date and current. Im having difficulty logging in / my password doesn’t work. Don't see your question answered here? Chat with our support team or send us a message.
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